Returns & Refunds
If for any reason you aren't happy with your product, we'd be happy to give you a full refund of your purchase price within 15 days of receiving the product. A refund will not be issued for the shipping costs. Unfortunately, we don't offer refunds for any of our custom products.
Please contact us at firstname.lastname@example.org to let us know that you will be returning your purchase. Then, simply ship the unused product back to us with the original packaging. You are responsible for all return shipping costs.
Once your return is received, we will process your refund within 2 business days. You will receive the funds in your account in approximately 5-10 business days (this varies depending on your banking institution).
We want your special day to be exactly the way you envision it. If for any reason you would like to exchange a product, send us an email at email@example.com. Let us know which product you would like to return and which product you would like instead. Unfortunately, we do not offer exchanges on our custom products.